ServiceNow Certified System Administrator (CSA) Practice Test

ServiceNow Certified System Administrator (CSA)

Validate your ServiceNow administration skills and platform expertise.

4.3 (63 ratings)

Last updated : April 2025

ServiceNow CSA Administration Certification

Course Details

This ServiceNow Certified System Administrator (CSA) practice test is meticulously designed to help you thoroughly prepare for the official ServiceNow CSA certification exam. It provides a realistic simulation of the actual exam environment, allowing you to assess your strengths, identify areas for improvement, and build confidence before taking the real test.

This practice test covers all the key topics outlined in the official ServiceNow CSA exam blueprint, including:

ServiceNow Fundamentals: User Interface, Navigation, Lists, Forms, and Branding
Core Applications: Incident Management, Problem Management, Change Management, and Service Catalog
Automation and Workflow: Workflow Editor, Flow Designer, Approvals, and Notifications
Data Management: Tables, Fields, Relationships, Import Sets, and CMDB
Security and Access Control: Roles, Groups, ACLs, and Impersonation
Reporting and Analytics: Reports, Dashboards, and Performance Analytics
User Administration: User and Group Management, Authentication, and SSO
Knowledge Management: Knowledge Base, Articles, and Workflows
Service Level Management: SLAs, OLAs, and Underpinning Contracts
Mobile App Configuration: Configuring ServiceNow Mobile App

The practice test questions are designed to mirror the difficulty level and format of the official CSA exam. You will encounter a mix of:

Single-choice Multiple Choice Questions (MCQs)
Multiple-choice Multiple Select Questions (MSQs)

These question types will test your understanding of ServiceNow concepts, your ability to apply your knowledge to real-world scenarios, and your problem-solving skills within the ServiceNow platform.

Benefits of taking this practice test:

Realistic Exam Simulation: Experience the look, feel, and timing of the actual CSA exam.
Comprehensive Coverage: Master all the key topics covered in the official exam blueprint.
Detailed Explanations: Understand the reasoning behind the correct answers and learn from your mistakes.
Identify Knowledge Gaps: Pinpoint areas where you need to focus your studying efforts.
Boost Confidence: Increase your confidence and reduce exam anxiety.
Improve Time Management: Practice answering questions within a specific time limit.

By taking this ServiceNow CSA practice test, you'll be well-equipped to pass the official exam and demonstrate your expertise as a ServiceNow System Administrator. Good luck!

What you'll learn

Understand the ServiceNow platform and its capabilities.
Configure and manage ServiceNow instances effectively.
Implement and maintain ServiceNow applications and modules.
Troubleshoot and resolve common ServiceNow issues.

Requirements

Basic understanding of IT service management (ITSM) principles.
Familiarity with web technologies and scripting languages.
Experience with database concepts.
Completion of ServiceNow Fundamentals course (recommended).

Who this course is for

ServiceNow administrators responsible for managing and configuring the platform.
IT professionals seeking to enhance their ServiceNow skills.
Consultants involved in ServiceNow implementations and deployments.
Individuals aiming to achieve the ServiceNow Certified System Administrator certification.

63 Ratings

This ServiceNow CSA practice test was a lifesaver! It closely mirrored the actual exam format and difficulty. The explanations for the correct answers were very helpful in solidifying my understanding. I passed on my first attempt thanks to this!

4.5 - Chika Okoro

November 15, 2024 (5 months, 3 weeks ago)

The practice test was okay. It covered some of the key areas, but I felt like there were a few questions that were either outdated or didn't accurately reflect the current exam objectives. Still helpful for getting a feel for the timing, but I'd recommend supplementing it with other resources.

3.6 - Isabelle Dubois

December 3, 2024 (5 months ago)

Excellent practice test! The questions were challenging but fair, and the detailed explanations really helped me identify my weak areas. I especially appreciated the focus on real-world scenarios. Definitely worth the investment before sitting for the CSA exam.

4.9 - Liam O'Connell

January 20, 2025 (3 months, 2 weeks ago)

A solid resource for preparing for the ServiceNow CSA exam. The practice questions were well-written and covered a broad range of topics. I found the interface easy to navigate and the performance tracking features useful for monitoring my progress. Would recommend to anyone preparing for the certification.

4.2 - Elise Meier